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Securing Your Device
PainChek stores some data on your device (a local cache). This is not the main copy of the data (which is securely stored and backup on our servers) and so it doesn't matter if your device fails or is lost.
However, in order to completely secure that local data, it's necessary to encrypt your device. Fortunately, with modern versions of iOS, that is very easy. On iOS devices (running iOS 8 or later), encryption is enabled when you set up a device passcode (that is a passcode that you need to enter to unlock the device).
A strong passcode (6 or more random characters/numbers) is recommended.
Encrypting your device is considered industry best practices and it is beneficial, not just for PainChek data, but for all data on your iOS device
Once your device is secured (encrypted), the Mobile App can be downloaded through the App Store or Google Play Store, users need to have their own Store account in order to download the PainChek application. Search for PainChek to find the App.
When the PainChek Mobile App is found, users need to click on the download button and sign into their PainChek account.
Commercial licenses can install the Mobile App on an unlimited number of devices as they have unlimited users accounts. Users created for that license can access the Mobile App with their accounts.
Private licenses can install the Mobile App on five devices but can only access through one account as this license can only have one user account registered in the Web Admin Portal. Every device that has installed the Mobile App, it will be shown on the Web Admin Portal.
Once the Mobile App is downloaded, there are no configurations requirements. Users can directly open the Mobile Application and sign in.
Setting up your PainChek account
To set up your account successfully, your device needs to be connected to the Internet. Type in your email and password to sign in. If you make a mistake and enter an incorrect email address or password, you will be asked to re-enter this information. For security reasons, your PainChek account will be blocked after 3 successive incorrect entries of your username and password. If your account has been locked it will unlock itself after 20 minutes. If you need it unlocked earlier than this, please contact your PainChek administrator or the PainChek Support team.
Once you have entered your email and password correctly, you will be asked to set up a Quick Sign In PIN. The Quick Sign In feature allows you to sign in with a 4 digit PIN as well as being able to sign in while offline. If you would prefer to not use Quick Sign In, check the "Do not ask me to set up quick sign in again" checkbox and click on Skip.
PainChek will then download your personal settings, company information (only applies to professional license holders), your data and those of the license holder onto the app.
When the application is connected to the Internet, it will synchronise new or updated data. You can manually synchronise your data by tapping the last sync time and date. You will receive a confirmation message once the synchronisation has been completed. Patient, application, and user information will be synchronised on all mobile devices belonging to the license key.
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