Next Article: Updating your PainChek Profile
Sign In Methods
The PainChek® app supports a number of different sign in methods:
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Email - You use your email address as your PainChek username - e.g. mary.smith@your-org.com. This is the most common way to sign into PainChek. You can use PainChek to manage your account (e.g to request a password reset).
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Company Id and Username - You have a username - e.g. mary.smith and a company id (e.g. your-org). Your full username will be "mary.smith@your-org". You can use PainChek to update your password, but if you forget your password, you will need to seek assistance from your PainChek Administrator
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Single Sign-On (SSO) - Your organisation has an SSO solution in place (that lets you use one set of credentials to sign into multiple systems, including PainChek). You cannot use PainChek to manage your account and will need to follow the procedures established by your IT help desk to reset or update your password.
If you are unsure of which sign in method you are using, contact the PainChek Administrator in your organisation or PainChek Support.
Signing in using Email
PainChek Activation Email
In order to use PainChek with an email sign in, a PainChek Administrator will first need to create an account for you. That account will initially be inactive and you need to activate it following the instructions sent to you in the PainChek activation email. The activation email that looks like this:
Click on the Activate Your Account link in the email to be taken to the activation page where you can set up your password. Once you have completed that process, you can use your email and password to sign into the PainChek app.
Signing In
In the next screen enter your password in the password field and press Sign In.
If you make a mistake and enter an incorrect username or password, you will be asked to re-enter this information. For security reasons, your PainChek account will be blocked after 3 successive incorrect entries of your username and password. If your account has been locked it will unlock itself after 20 minutes. If you need it unlocked earlier than this, please contact your PainChek administrator or the PainChek Support team.
You must be online (i.e. have internet connectivity) to sign in using an email.
Signing in using Company ID and Username
In order to use PainChek with a Company ID and Username, a PainChek Administrator will first need to create an account for you and to provide you with your username, company ID and password
Enter your username, followed by the at symbol "@", followed by your companyID in the username field. For example, if your username is "mary.smith" and your company ID is "your-org", you would enter "mary.smith@your-org".
Once you have entered your username, the Next button will be enabled and you can tap it to continue:
In the next screen enter your password in the password field and then tap Sign In.
If you make a mistake and enter an incorrect username or password, you will be asked to re-enter this information. For security reasons, your PainChek account will be blocked after 3 successive incorrect entries of your username and password. If your account has been locked it will unlock itself after 20 minutes. If you need it unlocked earlier than this, please contact your PainChek Administrator or the PainChek Support team.
You must be online (i.e. have internet connectivity) to sign in using a username.
How to Sign In Using Single Sign-On (SSO)
Unregistered Device
If the PainChek app is unregistered (i.e. the app has been installed, but is yet to be signed into for the first time), PainChek will prompt you to enter your username:
Enter your SSO username and tap Next. The PainChek system will recognise that your organisation domain (example, @your-org.com) and will register the device as using SSO. Continue with the Registered Device flow to complete the sign in.
Registered Device
PainChek will redirect you to the SSO platform to sign in. In the below example, the SSO platform is OneLogin:
Each SSO solution has a slightly different process, but you will need to enter your SSO username (typically an email address) and password. Once the SSO system has authenticated you, you will be signed into the PainChek app.
Next Article: Updating yourPainChek Profile