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Regular Sign In
A Regular Sign In is one where you enter your username (which is usually your email address) and password into the Sign In form:
If you make a mistake and enter an incorrect username or password, you will be asked to re-enter this information. For security reasons, your PainChek® account will be blocked after 3 successive incorrect entries of your username and password. If your account has been locked it will unlock itself after 20 minutes. If you need it unlocked earlier than this, please contact your PainChek administrator or the PainChek Support team.
You must be online (i.e. have internet connectivity) to perform a regular sign in.
Quick Sign In
Your PainChek licence may not have the Quick Sign In feature enabled. In that case you will not see the Quick Sign In features described below in PainChek.
Quick Sign In allows you to sign into PainChek using just a 4 digit PIN (rather than using your username and password). It is convenient when you share a device with others and you need to quickly switch between the different users.
Quick Sign In also allows you to sign into PainChek when you are offline (disconnected from the internet), something you cannot do with a regular sign in.
Enabling or Disabling Quick Sign In
Quick Sign In can be activated the first time you sign in (PainChek will prompt you to set up a PIN) or it can be done later on via your profile page.
To activate quick login from your profile settings:
1. Press on the hamburger menu on the left-hand side:
2. Select My Profile:
3. Toggle Enable Quick Sign-In so it's on, enter a 4 digit pin and press Save:
You can press the "eye" icon if you need to reveal the PIN you are entering.
Using Quick Sign In
If you have switched on the Quick Sign In function, you will be able to identify yourself by selecting an icon displaying your profile picture and name. You will be prompted to enter your four-digit PIN to log into the PainChek application. To sign in using Quick Sign In:
1. Tap on your user profile and name:
2. Enter your 4 digit PIN:
Resetting your password
If you have forgotten your password, you can reset it on the sign in page by tapping Forgot Password.
Then enter the email address you use to sign in to the email field. Once you hit ‘Confirm’ a reset password link will be sent to your inbox. The link will redirect you to a web page where you can reset your password by entering your new password twice.
The password must be at least eight alpha-numeric characters and cannot be the same as your previous password. Once this process has been completed, you will receive a confirmation email in your inbox notifying you that your password has been changed.
The PainChek mobile application must be connected to the Internet for the first login after changing your password.
If you did not request this change and you suspect that your account has been compromised, please contact the PainChek support team.
1. Tap Forgot Password
2. Enter an email address and press OK
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