PainChek implements a security system that limits the actions of some users. One such limitation is that a regular "User" can not create a new resident.
Viewing the Users Current Role
A user's current role can be viewed using the Web Admin Portal by an Admin - navigate to the "Active Users" list and then find the user in question:
- You can see this user is assigned the "User" role
- You can edit the user (and change their role), by clicking "Edit"
Editing the Users Roles
You can edit the user and update the role:
Setting the role to "Admin" will give a user the permissions they need to create residents. Do not apply "License Admin" to a user unless there is a specific need to.
Only Admin and License Admin users will be able to change a users role.