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How to Log In

Once your PainChek license has been created you will receive a confirmation email. The email includes the license type, license number, the license expiry date and a link to the PainChek Portal.

You will also receive an activation email. Click on Activate Your Account to be taken to the activation page where you can set up your password.

Once you have activated your account, you enter the email address you used to register and the password to sign in. You can change it later in your profile settings. If you make a mistake and enter an incorrect email address or password, you will be asked to re-enter this information.

For security reasons, your PainChek account will be blocked after three successive incorrect entries of your username and password. If your account has been locked it will be automatically unlocked after 20 minutes.

If you need this unlocked earlier, please contact a PainChek Admin for your organisation or contact the PainChek Support team.

Once you have entered your email and password correctly, you will be logged into the PainChek Portal.

Resetting your password

If you have forgotten your password, you can request a new password by clicking on “Forgot password?” You will be redirected to a page where you can enter the email address you use to sign in to the email field. Once you confirm the request, a reset password email will be sent to your email inbox.

The link will redirect you to a web page where you can reset your password by entering your new password twice. The password must have alpha-numeric characters and cannot be the same as your previous password. Once this process has been completed, you will receive a confirmation email in your inbox notifying you that your password has been successfully changed.

If you did not request this change and you suspect that your account has been compromised, please contact the PainChek Support team.

Signing out

You can manually sign out from the PainChek Portal by clicking on the ‘Sign Out’ button in the upper right-hand corner. For security reasons, you are automatically signed out after 30 minutes of inactivity.

The PainChek Portal Dashboard

Once you have successfully logged into the PainChek Portal, you will be redirected the PainChek Portal dashboard.

For License Admin and Admin users, the PainChek Portal will show graphs of data about your organisation that will help you see how PainChek is being used:

Next Article: Your PainChek License