Note: Your user access level may be restricted from resetting a users password
Resetting a user's password
Reset a user password by clicking on 'Users' page, 'Active Users' tab. The ‘Reset User's Password’ option can be found under the Action button:
Once you clicked, you will be asked to 'Confirm' that you want to reset the respective user password.
After clicking on ‘Confirm’ the password will be reset. The user will receive an email with a link that will redirect the user to a web page where they can reset their password.