How to Sign In

Once your PainChek license has been created you will receive a confirmation email. The email includes the license type, license number, the license expiry date and a link to the PainChek Portal.

You will also receive an activation email. Click on Activate Your Account to be taken to the activation page where you can set up your password.

Once you have activated your account, you enter the email address you used to register and the password to sign in. You can change it later in your profile settings. If you make a mistake and enter an incorrect email address or password, you will be asked to re-enter this information.

For security reasons, your PainChek account will be blocked after three successive incorrect entries of your username and password. If your account has been locked it will be automatically unlocked after 20 minutes.

If you need this unlocked earlier, please contact a PainChek Admin for your organisation or contact the PainChek Support team.

Once you have entered your email and password correctly, you will be signed into the PainChek Portal.

 The first time you sign in to a PainChek application (Portal or App), you will be asked to accept the Terms and Conditions of use for the PainChek systems. Please read the document and accept the conditions to start using the systems.

For security reasons, you are automatically signed out after 30 minutes of inactivity.  You can, however, select the "Keep me signed in" option on the sign-in form to remain signed in indefinitely.

Each time the user signs in to the portal, they will see the following caution:

CAUTION: ­­ Investigational device. Limited by Federal (or United States) law to investigational use.

PainChek Portal dashboard

Once you have successfully signed in into the PainChek Portal, you will be redirected the PainChek Portal dashboard.

If you navigate away from the dashboard,  you can return to it by selecting Dashboard from the left-hand side navigation.

The PainChek Portal will show graphs of data about your organisation that will help you see how PainChek is being used:

You can add a filter to the dashboard by pressing the filter button on the top right-hand side. The available filters are "By Time Period", "Filter by Site" and "Filter by Resident":