Sign In Methods
The PainChek® Infant App supports a number of different sign in methods:
Signing in Using Email - You use your email address as your PainChek® username - e.g. mary.smith@your-org.com. This is the most common way to sign into PainChek®. You can update your password via the PainChek® Portal and request a password reset email via the PainChek® Portal or PainChek® Infant App if you forget your password.
Signing in Using Username and Company ID - A PainChek® Administrator will provide you with your username and password. Your username will be made up of your individual username (e.g. "mary.smith") and a company ID (e.g. "your-org"). In this example your full username will be "mary.smith@your-org". You can update your password via the PainChek®PainChek Portal, but if you forget your password, you will need to seek assistance from your PainChek®PainChek Administrator.
Signing in Using Single Sign-On (SSO) - This applies if your organisation has an SSO solution in place (SSO lets you use one set of credentials to sign into multiple systems, including PainChek®). You cannot use the PainChek® Portal or PainChek® Infant App to manage your account and will need to follow the procedures established by your IT Help Desk to reset or update your password.
If you are unsure of which sign in method you are using, contact the PainChek® Administrator in your organisation or PainChek Support.
Signing in using Email
PainChek® Activation Email
In order to use PainChek® Systems with an email sign in, a PainChek® Administrator will first need to create an account for you. That account will initially be inactive and you need to activate it following the instructions sent to you in the PainChek® activation email. activation email that looks like this:
Click on the ACTIVATE YOUR ACCOUNT link in the email to be taken to the activation page where you can set up your password. Once you have completed that process, you can use your email and password to sign into the PainChek® Infant app.
Signing In
1. Enter your email address in the Username field. The NEXT button will then be enabled and you can tap it to continue:
2. In the next screen enter your password in the password field and then tap SIGN IN:
If you make a mistake and enter an incorrect username or password, you will be asked to re-enter this information. For security reasons, your PainChek® account will be locked after 3 successive incorrect attempts. If your account has been locked it will unlock itself after 20 minutes. If you need it unlocked earlier than this, please contact your PainChek® Administrator or the PainChek Support team.
You must be online (i.e. have internet connectivity) to sign in using an email.
Signing in using Username and Company ID
In order to use the PainChek® Infant App with a Username and Company ID, a PainChek® Administrator will first need to create an account for you and to provide you with your username, company ID and password
Enter your username, followed by the at symbol "@" and your companyID in the username field. For example, if your username is "mary.smith" and your company ID is "your-org", you would enter "mary.smith@your-org".
1. Once you have entered your username, the NEXT button will be enabled and you can tap it to continue:
2. In the next screen enter your password in the password field and then tap SIGN IN:
If you make a mistake and enter an incorrect username or password, you will be asked to re-enter this information. For security reasons, your PainChek® account will be locked after 3 successive incorrect attempts. If your account has been locked it will unlock itself after 20 minutes. If you need it unlocked earlier than this, please contact your PainChek® Administrator or the PainChek Support team.
You must be online (i.e. have internet connectivity) to sign in using a username.
Signing in Using Single Sign-On (SSO)
Unregistered Device
1. If the PainChek® Infant App is unregistered (i.e. the app has been installed, but is yet to be signed into for the first time), PainChek® will prompt you to enter your username:
2. Enter your SSO username and tap NEXT. The PainChek® Infant App will recognise that your organisation domain (example, @your-org.com) and will register the device as using SSO. Continue with the Registered Device flow below to complete the sign in.
Registered Device
1. The PainChek® Infant App will redirect you to the SSO platform to sign in. In the below example, the SSO platform is OneLogin:
2. Each SSO solution has a slightly different process, but you will need to enter your SSO username (typically an email address) and password. Once the SSO system has authenticated you, you will be signed into the PainChek® Infant App.