Securing Your Device
The PainChek® Infants App stores some data on your device (a local cache). This is not the main copy of the data (which is securely stored and backup on PainChek servers) and so it does not matter if your device fails or is lost.
However, in order to completely secure that local data, it's necessary to encrypt your device. Fortunately, with modern versions of iOS, that is very easy. Encryption is enabled when you set up a device passcode (that is a passcode that you need to enter to unlock the device).
A strong passcode (6 or more random characters/numbers) is recommended.
Encrypting your device is considered industry best practice and it is beneficial not just for PainChek data, but for all data on your iOS device
Once your device is secured (encrypted), the PainChek® Infants App can be downloaded through the Apple App Store, users need to have their own Store account in order to download the PainChek® Infants App. Search for "PainChek Infant" to find the App in the store. You can then download the PainChek® Infants App onto your device.
Registering a Device
The first sign in for a device is very important - it will register the PainChek® Infants App on the device with a specific PainChek license (the license associated with the user that signed in) and determine what data is loaded onto the device.
Once a device is registered, only authorised users from the registered license can sign in to the PainChek® Infants App on the device.
To register the device, your device needs to be connected to the Internet
Some users may not be granted permission to register a new device and hence cannot perform this step. If your organisations license is configured this way, a user with the appropriate permissions will need to perform the initial sign in
Once the PainChek® Infants App is downloaded, launch it as you would any other app on your device.
1. The PainChek® splash screen will be displayed. Tap on the CONTINUE button at the bottom:
2. Enter your email address in the Username field. The NEXT button will then be enabled and you can tap it to continue:
3. In the next screen enter your password in the password field and press SIGN IN:
If you make a mistake and enter an incorrect username or password, you will be asked to re-enter this information. For security reasons, your PainChek account will be locked after 3 successive incorrect entries of your username and password. If your account has been locked it will unlock itself after 20 minutes. If you need it unlocked earlier than this, please contact your PainChek® Administrator or the PainChek Support team.
If this is your first time signing in to PainChek® Infants App, you will be prompted to consent to various PainChek Terms and Conditions before you can use the PainChek® Infants App.
There are three items to consent to in the screenshot above, but you may see a different number of items.
Tap on each item in the list to show its' details and then select the check the box at the bottom of the screen to accept the item. Once you accept the item, you will return to the list and a tick will appear next to the item (in the screenshot above, none of the 3 items have been agreed to).
Once all items have been consented to, the CONTINUE button will be enabled and you can tap it to continue the device registration process.
Quick Sign In
Next, you may be asked to set up a Quick Sign In PIN (if the Quick Sign In feature is enabled on your organisations license). The Quick Sign In feature allows you to sign in with a 4 digit PIN and sign in while offline.
Enter a 4 digit PIN and then tap SAVE:
If you would prefer to not use Quick Sign In, check the "Do not ask me to set up quick-sign in again" checkbox and tab on SKIP.
If multiple sites have been set up for the license, you may get a prompt asking which sites the device should be set up for.
If you only have access to a single site, the PainChek® Infants App is automatically set up for that site and this step of the process is skipped.
The sites you select here will restrict the device to downloading only the residents admitted to the selected sites. Please think carefully about which sites the device should be set up for as the restriction will apply to all users who log in to the device.
Tap on a site to select it (or deselect it if it's been selected incorrectly):
Once at least one site is selected, the CONTINUE button will be enabled and you can tap it to continue the device registration process.
Next, the PainChek® Infants App will download your profile information, company information (only applies to professional license holders) and infant data onto the PainChek® Infants App:
After tapping "START USING PAINCHEK", the device registration is complete and you can start using the PainChek® Infants App.