If PainChek® is integrated with an External Integrated Clinical System, Assessments created in PainChek® will be sent to the External Integrated Clinical System. Assessments will usually appear in your External Integrated Clinical System within 5 to 10 minutes of being received in the PainChek® Database.
If the Assessments are not appearing after 30 minutes, firstly check to see if they are appearing in the PainChek® Portal.
If the Assessments do not appear in the PainChek® Portal, review the Data is Not Showing in the PainChek® Portal troubleshooting guide.
If the Assessments do appear in the Portal, contact the PainChek Support Team.