If the PainChek® App is unregistered (i.e. the App has been installed, but is yet to be signed into for the first time), PainChek® will prompt you to enter your username:
Enter your SSO username and tap NEXT. The PainChek® App will recognise your organisation domain (example, @your-org.com) and will register the device as using SSO. Continue with the Registered Device flow to complete the sign in.
PainChek® will redirect you to the SSO platform to sign in. In the below example, the SSO platform is OneLogin:
Each SSO solution has a slightly different process, but you will need to enter your SSO username (typically an email address) and password. Once the SSO system has authenticated you, you will be signed into the PainChek® App.
Once you sign in successfully, the Dashboard will be displayed (See PainChek® Dashboard).
If you make a mistake and enter an incorrect username or password, you will not be signed in to the PainChek® App. What happens when you a make a mistake, and the number of retry attempts you get before being locked out are determined by your organisation's SSO policy.
You must be online (i.e. have internet connectivity) to sign in using SSO.