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PainChek Onboarding Guide for UK PCS Clients

  • Updated

Note

The below onboarding guide applies to Person Centred Software (PCS) clients who will be integrating with PainChek in the United Kingdom only.

  • The following checklist and links will guide you through the steps to prepare for your training session(s) (if applicable) and go-live with PainChek. We require that set-up be completed prior to any training dates.

  • The URL to access the UK PainChek Portal is https://prod.eu.painchek.com/.

  • If you have any questions or would like any additional support please contact PCS by emailing painchek@personcentredsoftware.com

PainChek Setup Steps

Task Type

Task

Getting Started

If Person Centred Software (PCS) have provided your (Android) mobile device, this will already be compatible for the PainChek App:

  • Please create a support ticket via PCS MCM requesting for the PainChek app to be pushed down to your registered devices and give permission for PCS to impersonate you to finalise the integration.

Alternatively, if you use your own device or an Apple (iOS) device please use the following link and confirm whether an MDM (Mobile Device Management) system is in use, and if so that it will allow the installation of PainChek to take place.

If you are using your own compatible device, please go ahead and download the PainChek App from the Google Play Store or Apple App Store. Ensure you select the 'Europe Region'

Here are the requirements for the PainChek Portal(the web screen where you see all your data).

Getting Started

Complete activation of your account and log in to the PainChek Portal.

Getting Started

Set-up your staff in PainChek using the PainChek Portal.

Please note that you should set up each staff member with their own email address, if your staff do not currently have their own email addresses then we recommend setting up some Gmail accounts for free for them to ensure personalised care is recorded.

This will include creating user accounts, assigning them to facilities, and assigning permissions levels.

A guide to this can be found here.

Getting Started

Review in the PainChek Portal to ensure users have activated their accounts, following up with them if required.

A guide on where to find these details can be found here under 'Active Users'.

After account creation in the PainChek Portal, each user will receive an email allowing them to activate their accounts. This link is valid for 14 days following account creation.

Due to the integration with Person Centred Software, it will automatically pull through your residents. Please note that if you add a new user (within the PCS system) this will be added to the PainChek system at 4 am UK time.

Training

Once integration and the Getting Started steps have been completed, we will book in a remote training session with you.

To ensure we give the highest quality training we recommend no more than three people per session.

If you would like more than 3 people trained please note that there is e-Learning available here. All users should complete the e-Learning module prior to using the PainChek app (before or after the training session).

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