Steps

Instructions

1.      Activate Your Account

·      Now that your PainChek licence has been set up, check your inbox for your activation email and follow the steps to complete your account activation.

·      Once complete, you will have access to the PainChek Portal. Please test your login by signing in to the PainChek Portal and bookmarking the site which can be found here: https://prod.ap.painchek.com

2.     Set Up Your Facilities

·      Before setting up User logins you need to add your facility in the PainChek Portal. If we are integrating with your Care Management System (CMS), please ensure the facility name exactly matches what is in your CMS to avoid duplication.

A guide to managing facilities can be found here.  

3.     Set Up Logins

·      Prior to using PainChek you will need to consider who requires access and what role you will assign to them. There are three different roles you can assign within PainChek.

A guide to setting up User logins can be found here.

4.    All PainChek Users to activate accounts                                                   

·      EMAIL - User logins that have been set up with email addresses need to activate their PainChek accounts by following the instructions in the email sent to them.  The activation link is valid for 14 days following account creation.

·      TENANT/USERNAME ID - Logins that have been set up with a Tenant/Username ID will not receive an email to activate their account. They will still need to sign into the PainChek app using their assigned credentials.

Note: If PainChek logins have been set up through single sign on (SSO), please disregard this step.

Only action step 5 if you are using PainChek standalone and without integration to a Care Management System (CMS).

If there is integration go straight to Step 6.

5.     Add Your Residents

·      Add your residents’ details into the PainChek Portal. It is important to keep your residents’ details up to date by adding and archiving as required. Residents added into the PainChek Portal will automatically appear in your PainChek App.

A guide to adding your residents' details can be found here.

·      Ensure that at least 1 ‘Training’ resident is created per facility for use in training sessions and internal demonstrations.  

6.    Install the PainChek Enterprise App on Devices

·      Complete an audit of all available devices in your facilities and checking device compatibility. PainChek is compatible with Android or iOS devices.

A list of compatible devices can be found here.  

·      To download the PainChek Enterprise app on iOS, use the Apple App Store. 

·      If your organisation uses MDM software, you will need to refer to your IT team to deploy the app onto your devices.  

Prior to any staff attending PainChek training (virtual, webinar or eLearning), we require the above applicable steps to be completed.

For further support, please refer to the following PainChek contacts:

PainChek Support-  Support@painchek.com / 1800 098 809 (Option 1- Clinical Support, Option 2- Technical Support)

Integrations Support- integrations@painchek.com

For Onboarding assistance please contact your Onboarding Manager.