The following checklist and links will guide you through the steps to prepare for your training session(s) (If applicable) and go-live with PainChek. We require that set-up be completed prior to any training dates.
If your Care Management System is being integrated with PainChek, please contact PainChek Integrations on 1800 098 809 (option 2 for Support) or at integrations@painchek.com.
Steps are flagged as either 'Technical' or 'Operational' depending on the nature of the task.
PainChek Set-up Steps
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Task Type |
Task |
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1 |
Technical |
Ensure that you have compatible devices with which to use PainChek. Device requirements are available on our support site via the following links for the PainChek App and for the PainChek Portal. |
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2 |
Technical |
Confirm whether an MDM (Mobile Device Management) system is in use, and if so that it will allow the installation of PainChek to take place. |
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3 |
Technical |
Complete activation of your account and log in to the PainChek Portal. Administrator accounts have been set-up for your key operational and technical staff as passed on to your PainChek Account Manager. An activation link has been emailed to them. |
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4 |
Technical/ Operational |
Set-up your facilities in PainChek using the PainChek Portal. A guide to this can be found here. Note: If integration with your CMS has taken place, this step is not required. |
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5 |
Technical/ Operational |
Set-up your users in PainChek using the PainChek Portal. This will include creating user accounts, assigning them to facilities, and assigning permissions levels. |
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6 |
Technical/ Operational |
Review in the PainChek Portal to ensure email users have activated their accounts, following up with them if required. A guide on where to find these details can be found here under 'Active Users'. After account creation in the PainChek Portal each email user will receive an email allowing them to activate their accounts. This link is valid for 14 days following account creation. Note: This doesn't apply to Tenant ID or SSO users. |
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7 |
Technical/ Operational |
Set-up your residents in PainChek using the PainChek Portal. This will include adding resident details for all relevant residents. This may be delegated to any user with sufficient permissions (i.e. delegated to an administrator in each facility) if preferred. A guide to this can be found here. Ensure that at least 1 ‘Training’ resident is created per facility for use in training sessions and internal demonstrations. A guide to setting a resident as a ‘Training’ resident can be found here. Note: If integration with your CMS has taken place, this step is not required. |
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8 |
Technical |
Configure your MDM (Mobile Device Management) system (if relevant) to allow the installation and use of the PainChek App. |
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9 |
Technical |
If you’re using an MDM, push the PainChek App to all relevant mobile devices OR Install PainChek on all relevant mobile devices. For iOS PainChek is downloadable directly from the Apple App Store. For Android PainChek is downloadable directly from the Google Play Store. |
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10 |
Operational |
If you are planning to have a room set up with a speaker and microphone, please ensure that there's no feedback. Here are a few suggestions for controlling feedback:
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