The first sign in for a device is very important - it will register the PainChek® App on the device with a specific PainChek® Account (the Account associated with the User that signed in) and determine what data is loaded onto the device.
Once a device is registered, only appropriate users from the registered License can sign in to the PainChek® App on the device.
To register the device, the device needs to be connected to the internet.
Some users may not be granted permission to register a new device and hence cannot perform this step. If your organisation's license is configured in this way, a user with the appropriate permissions will need to perform the initial sign in.
To register the device, complete the following steps.
1. Find and launch the PainChek® App (as you would any other app on your device)
2. The PainChek splash screen will be displayed. Tap on the CONTINUE button at the bottom:
3. Enter your username in the Username field. The NEXT button will then be enabled and you can tap it to continue:
4. In the next screen enter your password in the password field and tap SIGN IN:
If you make a mistake and enter an incorrect username or password, you will be asked to re-enter this information. For security reasons, your PainChek® account will be locked after 3 successive incorrect entries of your username and password. If your account has been locked it will unlock itself after 20 minutes. If you need it unlocked earlier than this, please contact your PainChek® administrator or the PainChek Support Team.
If this is your first time signing in to PainChek®, you will be prompted to consent to various PainChek Terms and Conditions before you can use the PainChek® App.
There are three items to consent to in the screenshot above, but you may see a different number of items.
Tap on each item in the list to show its details and then select the check box at the bottom of the screen to accept the item. Once you accept the item, you will return to the list and a tick will appear next to the item (in the screenshot above, none of the 3 items have been agreed to).
Once all items have been consented to, the CONTINUE button will be enabled and you can tap it to continue the device registration process.
Next, you may be asked to set up a Quick Sign In PIN (if the Quick Sign In feature is enabled on your license). The Quick Sign In feature allows you to sign in with a 4 digit PIN and sign in while offline.
Enter a 4 digit PIN and then tap Save:
If you would prefer to not use Quick Sign In, check the Do not ask me to set up a quick sign in again checkbox and tap on Skip.
If multiple Facilities have been set up for the license, your may get a prompt asking which Facilities the device should be set up for.
The Facilities you select here will restrict the device to downloading only the Residents admitted to the selected Facilities. Please think carefully about which Facilities the device should be set up for as the restriction will apply to all Users who log in to the device.
If you only have access to a single Facility, the device is automatically set up for that Facility and this step of the process is skipped.
1. Tap on a Facility to select it (or deselect it if it's been selected incorrectly):
2. Once at least one Facility is selected, the CONTINUE button will be enabled and you can tap it to continue the device registration process.