Note
Visit the PainChek Trust Centre (https://security.painchek.com/) to view up to date information on PainChek Cybersecurity.
Cybersecurity features and capabilities:
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Encrypted Communication: All communications between the mobile app and the backend REST API are secured using TLS (HTTPS), ensuring encryption of data in transit, safeguarding against eavesdropping and man-in-the-middle attacks.
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Local Data Encryption: The mobile app uses encryption to protect cached data stored locally on the device, ensuring that sensitive data remains secure, even if the device is compromised.
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Backend Data Encryption: The backend infrastructure, specifically the RDS (Relational Database Service), employs encryption-at-rest mechanisms, ensuring that data stored in the cloud database is encrypted using secure encryption standards (e.g., AES-256), protecting data from unauthenticated access.
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Secure Network Architecture: The backend services are hosted within a private subnet, which prevents direct public internet access. Only authenticated traffic, routed through CloudFront (CDN), can access the backend services. This isolates sensitive resources and reduces exposure to potential attacks.
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Root Detection: The mobile app includes root/jailbreak detection mechanisms, which prevent rooted devices from running the application. This reduces the risk of malicious users tampering with the app or gaining elevated privileges to exploit vulnerabilities.
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User Authentication: All requests must be made by authenticated users. See below for further details on PainChek’s authentication methods and setup.
Architecture Overview
PainChek® is a cloud hosted solution comprising of three primary software components:
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Mobile application - The pain assessment tool.
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Cloud Portal – A user, and license administration portal for viewing and managing users and residents.
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Cloud API – The backend server responsible for storing your organisation’s data, and ensuring devices are synchronised.
PainChek® is software only and does not contain any hardware components.