PainChek has three different types of sign in options.
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Email and password hosted by PainChek
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Username and password hosted by PainChek
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Email using Single Sign-On (SSO) hosted by a third party
During the onboarding process you will decide which is the best option that suits your organisation.
If PainChek users have a company email address, they can be invited to use PainChek via an activation email.
Users will receive the email with an activation link to set a password, then sign in using their email address and password.
If the user forgets their password, they can use the Forgot Password” feature of the PainChek Portal or App to set a new password.
Pros:
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Users can reset their passwords for PainChek and not have it affect other systems
Cons:
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Users require an email address, which not everyone in the organisation has or needs
If PainChek users don’t have company email address, the organisation may decide to have users sign in using a username and a company ID.
As an example, a user called John Smith who works at PainChek might have their username as “john.smith@painchek”.
When a PainChek administrator sets up a new user, they will need to provide the user with the username and password directly.
It is strongly encouraged that once they sign in to the PainChek Portal, the password be changed to a more secure password.
Pros:
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It doesn’t require users to have an email address
Cons:
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Users can’t reset their own passwords. They will need help from a PainChek Administrator
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Passwords will be less secure if the user doesn’t change the password provided at the time of the account creation
Note
If a user forgets their password and a reset is required, a PainChek Administrator within your organisation will need to change the user's password.
Some clients use a third party platform which allows their users to sign in to multiple software using the same credential. This is called Single Sign On (SSO).
Once SSO has been set up by PainChek and the SSO provider, user will be able to enter their email into the PainChek sign in screen and press next. Their email domain (for example @painchek.com) will be identified as using SSO and the user will be taken to the sign in page for the SSO provider.
Once the user signs in using their SSO credentials, it will grant them access to Painchek.
Pros:
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Users can have a single username and password for multiple systems
Cons:
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Using a single password increases the chances of password vulnerability