I entered data into the PainChek® App (e.g. a new Resident, Assessment, or comment) but it is not showing in the PainChek® Portal.
You may have entered the data into the PainChek® App when it was offline and could not send the data to the PainChek® Database.
Sign back in to the PainChek® App when the device is online and it will synchronise the data.
If the problem persists, contact the PainChek Support Team.