If there's a particular Resident you are looking for and they are not available in the Residents list, there may be a few causes for this.
1. Make sure you do not have any filters active on the Residents list:
You can see if a Filter has been added by looking at the filter button:
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If the button is white, no filters are currently active on that screen |
If the button is green, it means a filter is active |
2. Confirm that the Resident has been added in PainChek® for the facility.
3. Ensure the is Search bar does not have any data that could be filtering out the Resident you are looking for.
4. If the Resident is created via an integration with a third party system, ensure ample time has been given to allow the integration to import the Resident.