The PainChek® App is designed to be used indoors, in areas with good lighting. As the App relies on using the camera of the device, good lighting (such as you would find in an office) is essential to ensure optimal function of the facial analysis component.
The PainChek® App is designed to be used at the point of care, in the presence of the Resident being assessed. This ensures accurate information is recorded in real time.
The PainChek® App requires that Residents be reasonably still in order to analyse a video of sufficient duration to allow for a Video Facial Analysis. The Video Facial Analysis requires that the device be used in portrait mode.
It might not be possible to perform a Video Facial Analysis due to:
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The Resident's face not being clearly visible.
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The Resident is moving too much.
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Lighting being of poor quality.
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Agitation or distress in the Resident being assessed, caused by the presence of the smart device.
In any of these circumstances, a Manual Facial Analysis should instead be performed. For more information, see Conducting a Manual Facial Analysis.
In these instances attempt to remediate lighting conditions (increase lighting if dull, remove excessive glaze, use a dark background for contrast for Infants with pale skin, minimise or remove environmental stimulation or console the infant to minimise head movement).
Devices running the PainChek® App should be used, charged, maintained and disposed of according to the standard instructions provided its manufacturer.
It is recommended that the PainChek® App is kept up-to-date. If a new version is released onto the Apple App Store or Google Play Store, your device will notify you automatically. You should download the new version as soon as is practical.
The PainChek® App relies on internet connectivity in order to synchronise the data collected on the App with the data stored in the PainChek® database. The PainChek® App can use WiFi and/or mobile (cellular) data connections. Please follow the standard instructions from the manufacturer or from your organisation in order to set-up internet connectivity on your device.
You do not need to be continuously connected to the internet in order to use the App, but you do when you are:
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Downloading the PainChek® App from the Apple App Store or Google Play Store.
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Setting up the PainChek® App for the first time.
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Logging onto a device using a username and password (NB: Only Quick Sign-in can be used offline).
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Synchronizing data between your device and the PainChek® database.
All users must thoroughly read and comprehend this User Guide.
PainChek® Assessments should only be conducted by a person that is trained on how to use the PainChek® App.
Warning
If any aspect of this user guide is unclear or you have any questions about the use or suitability of the PainChek® App, seek assistance from the PainChek Support team before using the application.
If you experience or become aware of any adverse events while using the PainChek® App, it is important to report these promptly by contacting the PainChek Support team. Reporting adverse events helps ensure user safety and assists in the ongoing improvement of the application.
PainChek Support can be contacted by emailing support@painchek.com or by the support portal at support.painchek.com.