Warning
This is no longer required from iOS 2.26 and Android 4.26. These versions of the App and newer versions support switching to SSO without reinstalling the App.
If your organisation has been signing in to PainChek using specific details for PainChek and has changed to using a Single Sign On (SSO) platform instead, the App will need to be reinstalled.
This is because the first sign in conducted on a device will tell the device the types of sign in that is used for the organisation.
Note
If your company uses a Mobile Device Management (MDM) tool, you will need to ask your internal IT team to reinstall the App for you.
1. Tap and hold on the PainChek icon:
2. A menu will pop up showing the different options available. Select Delete App:
3. A prompt will come up confirming that you would like to delete PainChek, tap on Delete:
4. Download the PainChek App again from the Apple App Store.
1. Tap and hold on the PainChek icon:
2. A menu will pop up showing the different options available. Select Uninstall:
3. A prompt will come up confirming that you would like to delete PainChek, tap on OK:
4. Download the PainChek App again from the Google Play Store.
Open the PainChek App and tap on Continue:
Tap on Existing User:
If the PainChek app is unregistered (i.e. the app has been installed, but is yet to be signed into for the first time), PainChek will prompt you to enter your username:
Enter your SSO username and tap Next. The PainChek system will recognise that your organisation domain (example, @your-org.com) and will register the device as using SSO. Continue with the Registered Device flow to complete the sign in.
PainChek will redirect you to the SSO platform to sign in. In the below example, the SSO platform is OneLogin:
Each SSO solution has a slightly different process, but you will need to enter your SSO username (typically an email address) and password. Once the SSO system has authenticated you, you will be signed into the PainChek app.
Please see the PainChek App User Guide for more information on how to use the PainChek App.