Your User access level may be restricted from performing this function. Please see User Roles for more information
Reset a User password by clicking on Users page, ACTIVE USERS tab. The RESET PASSWORD option can be found by clicking on the action button (the ▼ symbol in the ACTIONS column):
Once you clicked, you will be asked to confirm that you want to reset the respective User password.
After clicking on YES, RESET IT the User will receive an email with a RESET PASSWORD link.
Clicking on the link will take them to a website where the user can set a new password.