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  1. PainChek Support
  2. Portal Guide

Portal Guide


Download a PDF copy of the Portal Guide

Overview

  • Introduction
  • About Pain and Dementia Topics
  • Supported Devices
  • Viewing your PainChek® Account
  • PainChek® Account Settings
  • Warnings and Cautions
See all 8 articles

Cybersecurity

  • Device Cybersecurity Overview
  • Authentication Methods for PainChek®
  • Role and Permission Management
  • Access to Information
  • Network Interfaces
  • Updating PainChek® and Devices
See all 13 articles

Accessing the PainChek® Portal

  • Signing In to PainChek®
  • Managing Your User Profile
  • Forgot Your password?
  • Signing Out

Security

  • Accessing the Security Page
  • Roles
  • Permissions
  • Password Policy

Managing Facilities

  • Creating a New Facility
  • Editing a Facility
  • Viewing a Facility
  • Managing User Access From the Facility View
  • Archive and Restore Facilities

Managing Users

  • User Roles
  • Creating a New User
  • Editing a User
  • Viewing an Active User
  • Resetting a User's Password
  • Managing Facility Access From the User View
See all 9 articles

Managing Residents

  • Creating a New Resident
  • Adding/Updating a Resident Profile Picture
  • Viewing a Resident
  • Archive and Restore Residents
  • Managing a "Training" Resident

Assessments

  • Viewing Assessments
  • Printing an Assessment
  • Exporting Assessments to CSV

Reporting and Analytics

  • Learn About HealthChek
  • Understanding the Analytics Page
  • Managing Reports
  • Management Report FAQ

Troubleshooting Guide

  • Data Entered in the App is Not Updated in the Portal
  • I Can't Remember My Password
  • Clicking on the Activation Email Brings up a Blank Page
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