The PainChek® App supports a number of Regular Sign In options:
Email - You use your email address as your PainChek® username - e.g. firstname.lastname@example.org. This is the most common way to sign into PainChek®. You can use the PainChek® System to manage your account (e.g. to request a password reset)
Company ID and Username - You have a username - e.g. mary.smith and a company ID (e.g. your-org). Your full username will be "mary.smith@your-org". You can use the PainChek® Portal to update your password, but if you forget your password, you will need to seek assistance from your PainChek® Administrator
Single Sign-On (SSO) - Your organisation has an SSO solution in place (that lets you use one set of credentials to sign into multiple systems, including PainChek®). You cannot use PainChek® to manage your account and will need to follow the procedures established by your IT help desk to reset or update your password
If you are unsure of which sign in method you are using, contact the PainChek® Administrator in your organisation or the PainChek® Support Team.